Thank you for choosing Souq Fann, please see our website’s Shipping Policy detailed below:
- Souqfann relies on reliable third parties for shipping and delivery inside and outside Jordan. We are working around the clock to ensure that there are minimal delays and interruptions of our services.
- All orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email, you will receive another notification when your order has shipped.
- Usually, it takes up to 3 business days to deliver orders inside Jordan and about 21 business days for delivery outside Jordan.
Free local delivery is available for a limited period of time for orders over 45 JOD within all the kingdom’s governorates. For orders under 45 JOD, we charge 3 JOD for local delivery inside Amman and 5 JOD for orders outside Amman.
After placing your order, we will contact you at the phone number you provided at checkout to confirm your order and notify you about the estimated delivery date.
You can skip the local shipping fees with free local pickup at our office located in:
Haya Cultural Center
After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 3 to 5 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are from Sunday to Thursday during our working hours (from 9:00 am to 5:00 pm).
- We offer international shipping to most countries around the world.
- Shipping charges for your order will be calculated and displayed at checkout.
- Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Souq Fann is not responsible for these charges if they are applied and are your responsibility as the customer.
- You can track your package via a special tracking number provided by our logistic partner (Aramex), and you can contact us directly at [email protected] or via whatsapp message to the number: 00962790717719