Thank you for choosing Souq Fann, please see our website&rsquo;s exchange and return policy detailed below:<ol><li>The customer can exchange the products within a period not exceeding 72 hours from the date of receipt, provided that the original invoice is present.</li><li>The product exchange process takes place in one of the following cases:</li><li> <ul><li>The receipt of a wrong product other than the one purchased.</li><li>If the product is damaged.</li></ul></li><li>At the time of return or exchange, the product must be in its original packaging and be packaged in a way that ensures its safety.</li><li>&nbsp;The customer can exchange or return the product for one time only, if the above-mentioned exchange and return conditions apply.</li><li>Souq Fann does not offer a cash refund service, as the return will be in the form of a voucher with a value equal to the amount paid.</li><li>Souq Fann bears the costs of returning the product from the customer in the event of damage or in the case of the purchase of a wrong product.</li><li>Products can be returned or exchanged by contacting the Souq Fann team through a phone call or WhatsApp message at: 00962790717719 or by sending an email to <a href="mailto:info@souqfann.com">info@souqfann.com</a>.</li></ol><h3>Circumstances where exchange or return is not possible</h3>The customer cannot return or exchange the products in the following cases:<ol><li>If the product&rsquo;s packaging or specifications prevents it from being exchanged or returned because this leads to its damage or the impossibility of returning it to the original purchase condition. Hence reselling it.</li><li>If the customer misuses the goods or destroys them.</li><li>If there are missing components, or the product is returned without the packaging or with a torn package.</li><li>Personal care products (such as soaps, creams, towels...etc) cannot be returned or exchanged because of the nature of their use and for health reasons.</li><li>In the case of purchasing food products such as chocolate, cheese, etc., due to the impossibility of returning them to the original purchase condition after opening them.</li></ol>