Privacy Policy

Privacy Policy

Thank you for choosing Souq Fann. Our website respects your privacy and is keen to protect your personal data. To learn more, please read this Privacy Policy. 

This Privacy Policy explains how we collect, use and disclose your personal information. It also mentions and clarifies all the parties to whom we can disclose your personal data. Finally this policy explains the procedures we have taken to secure your personal information. 

By using the Souq Fann website and benefiting from our services,  you accept the practices described in this Policy.

What data we may collect from you?

Souq Fann may collect and process the following Information about you:

  • Any data that you provide to us when registering a new account on Souq Fann, such as your email address.

  • Any data or information you provide when creating a profile on Souq Fann - for example, your full name, profile pictures, gender, date of birth, phone number, and address.

  • The data you provide us with or we may collect about you when communicating with us in case you encounter any difficulty while using the site.

  • The data you provide us with when you complete any purchase on the website, including your full name, email address, phone number, address, and credit card details.

  • Any data that has been collected during the time you spend on our website, which includes: when and how often you use the website or details about your computer or phone (operating system, browser type, device location…etc).

  • Record of correspondence when you contact us.

  • Any other data that is considered to be useful to enhance your experience using the website of Souq Fann.

How does Souqfann Use your information?

Information held about you by Souq Fann might be used in one or more of the following ways:

  • Managing and operating the site on the Internet.

  • Improving our Services to deliver a better and more personalized experience for you.

  • Enabling you to get the full benefits of our website,

  • Sending you payment and billing details and collecting payments from you.

  • Sending newsletters to your personal email which might include: the latest offers, discounts, and any other updates we find are of interest to you. Knowing that you opt-out at any time from this service.

  • Dealing with inquiries or complaints made by you or by third parties regarding you.

  • Providing third parties with statistical information about Souq Fann’s users (noting that these parties will not be able to identify these users or track their locations using the data given to them).

  • Protect the Souq Fann website from fraud, and maintain its security.

  • Any other ways we see necessary to enhance your experience on our website.

To whom Souq Fann may disclose your information?

Your personal data is considered a top priority. Therefore, Souq Fann will share your information only as described below:

  • Your personal information may be disclosed to law enforcement agencies, government agencies, and any third parties to whom Souq Fann is obligated to disclose User Data by an official court order or other legal departments.

  • Your personal information may be disclosed when it is believed that disclosure would prevent physical harm or financial loss, or for the purpose of reporting suspicious activity or to investigate cases of suspected violation of the terms and conditions of the user agreement, where this is legally done by a formal court order.

  • In the event that the ownership of the Souq Fann website is transferred to another authority or sold, your personal information may be disclosed to the buyer in order to keep the site active.

  • To provide its services, Souq Fann cooperates with other companies or service providers such as the logistic companies that are responsible for shipping and delivering products to you and banks through which financial transactions are made.

Storage of Information and Security Measures

Souq Fann maintains the personal data of users in a special database outside the Hashemite Kingdom of Jordan. Appropriate security measures and procedures are used to prevent any unauthorized access, loss, or destruction of your information, including firewall systems on all site servers, or Secure Sockets Layer (SSL) and other protection protocols.

It is worth noting that the Internet, however, is still not 100% secure, so we strongly advise you not to share your credit card information via emails or SMS messages over the phone with any third parties that may claim to be affiliated with Souq Fann. It is also your responsibility to protect your password and your personal computer or smartphone from any unauthorized use.

Updating the Privacy Policy

Souq Fann witnesses constant changes, therefore, its privacy policy might need to change as well. The new version of the policy will be published on the website and will be effective upon posting the updates or as indicated in the policy.

Make sure to check this page on a regular basis to stay up to date to the latest changes in the policy. Souq Fann may send you an email to notify you about such modifications.

If you have any questions or concerns about our Privacy Policy, you can contact us via email: [email protected] or by calling: 00962599270079